Returns & Refunds

Scoops are packed at random. You can’t return a scoop because you hoped for different charms, colours, or freebies — that’s the whole point of the surprise.

Opened, used, or re-packed scoops can’t be returned for a change of mind.

If your parcel arrives damaged, empty, or clearly packed as the wrong size, email whatisinmyscoop@gmail.com within 48 hours of delivery. Please include:

• Your order number
• Photos of the outer packet, packing slip, and the issue
• A short note on what went wrong

We’ll offer a replacement scoop of the same size or a refund of the amount you paid, including delivery, once we’ve checked the claim.

You can ask us to cancel an order before it is packed. Once it is with the courier, we can’t stop it. Cash on Delivery orders that are refused at the door are treated as cancelled; a fresh order will need a new checkout.

Approved refunds are issued within 5–7 business days after we confirm the claim.

Online payments (when they go live) are refunded to the original payment method. Cash on Delivery refunds are sent to the UPI ID or bank account you share with us.

Courier or bank processing on their side can add a little extra time.

If we ask you to send something back, we’ll share the prepaid return steps. Don’t ship a scoop back without hearing from us first — unannounced returns may not be refunded.

Delivery rules live on our Shipping & Delivery page.